I got a refund a few weeks back for money sitting in my account, They refunded it without issue. Here is the sweet thing. They gave me the money back to my account, with a letter telling me; thank you for investing so hard in our game. I just thought that was worth a mention.
The refund was 300 bucks and they game me 300 in store credit after the fact. IMO this was a very kind act and i wanted to share.